Written by MaidEX Cleaning Services Editorial Team · Reviewed by Milad Hoseini, Founder & CEO · Published September 9, 2026 · 4 min read
Most building problems don't announce themselves. A slow leak in a parkade, a cracked tile by the elevator, a burnt-out emergency light, water pooling near a storage locker — they sit unnoticed until a resident complains or a small fix turns into an expensive one. By the time it reaches the property manager, weeks have often passed.
Here's the thing: someone is already in your building regularly — your cleaner. MaidEX turns that routine visit into extra visibility for you, at no extra cost.
What MaidEX Spot Report actually is
Spot Report is a simple habit built into every MaidEX commercial and strata clean: if our cleaner notices something broken, leaking or unsafe while they work, they photograph it, note where it is, and send it to your property manager the same day through the MaidEX app. You get an early heads-up and a dated record — and you stay fully in control of what happens next.
How it works — four steps
- We clean the property — your cleaner does the full clean your building is booked for.
- They spot an issue — anything broken, leaking or unsafe.
- They photograph & note it — a quick photo, the exact location and a short note.
- It reaches you the same day — via the MaidEX app, with a running record you can forward.
What you get
- Photo reports of any issue found, with location and notes
- Same-day alerts, straight to your inbox
- A running, dated record of everything flagged
- Reports you can forward straight to your strata council or owner
- No extra cost — it's part of the clean
The kinds of things cleaners commonly flag
Every building is different, but the issues our cleaners most often catch early include:
- Active leaks, drips and water pooling (parkades, storage, mechanical rooms)
- Water stains, damp patches and early signs of mould
- Broken fixtures — door closers, handrails, tiles, light fittings
- Burnt-out emergency and exit lighting
- Trip hazards, loose flooring and damaged stair nosings
- Graffiti, vandalism and security doors left ajar
Why this matters for Vancouver strata buildings
Two things make early visibility especially valuable here. First, the climate: Metro Vancouver's rain means water ingress is the region's most common — and most expensive — building problem, and it almost always starts small. Catching a drip in week one instead of month three can be the difference between a mop-up and a remediation bill.
Second, strata councils in BC are responsible for maintaining common property, and owners expect issues to be handled promptly. A dated, photo-documented record of when something was first spotted and reported is exactly the kind of paper trail that makes a council's job easier — and demonstrates the building is being looked after.
To be clear — it's reporting, not a formal inspection. Spot Report is an extra set of trained eyes during a clean, not a certified engineering, building-envelope or depreciation report. Our cleaners flag what they can see; they don't open walls or test systems. You decide what to act on. Think of it as an early-warning layer on top of the professional inspections your building already schedules.
Which buildings it suits
Spot Report comes with ready-made, fully customizable checklists for high-rise and townhouse strata, offices, retail and mixed-use, medical clinics, warehouses, gyms, restaurants and schools. See MaidEX strata cleaning and office cleaning for how it fits your building.
Frequently asked questions
What should a cleaner report to a strata manager?
Anything broken, leaking or unsafe that they can see during a clean — active leaks and water pooling, water stains or mould, broken fixtures and handrails, burnt-out emergency lights, trip hazards, and security or vandalism issues. With MaidEX Spot Report, each one comes as a same-day photo with its location and a short note, so your manager can decide what to act on.
Does Spot Report replace a building inspection?
No. It's an early-warning layer, not a certified inspection. Our cleaners flag visible issues during a clean; they don't open walls or test systems. It works alongside the professional inspections and depreciation reports your building already schedules.
How much does Spot Report cost?
Standard Spot Report is included at no extra cost as part of a MaidEX commercial or strata clean. Request a demo and we'll show you how the reports and running record look for your building.
How fast do property managers get the report?
The same day. The moment a cleaner flags and photographs an issue, it's sent through the MaidEX app so it reaches the property manager while there's still time to act.
Related
See Spot Report on your building
Photo-documented cleaning · Strata & commercial buildings across Metro Vancouver
Request a demoAbout the author
Milad Hoseini
Founder & CEO, MaidEX Cleaning Services
Written by the MaidEX Cleaning Services Editorial Team and reviewed by Milad Hoseini, who founded MaidEX in Vancouver. MaidEX provides insured, background-checked cleaning across Metro Vancouver and the Lower Mainland. More about MaidEX →
How this guide was made
This guide draws on MaidEX's hands-on cleaning experience across Metro Vancouver and the Lower Mainland, along with publicly available sources. It was drafted with the help of AI tools, then reviewed and fact-checked by our editorial team and approved by Milad Hoseini, Founder & CEO, before publishing.