Terms of Service

Last updated: August 8, 2026

These Terms of Service (“Terms”) apply when you book or use cleaning services from MaidEX Cleaning Services Ltd. (“MaidEX”, “we”, “us”) through maidex.ca. By booking a clean, you agree to these Terms. Please read them alongside our Privacy Policy.

Our services

MaidEX provides residential and commercial cleaning across Metro Vancouver and the Lower Mainland, British Columbia. Availability depends on your location and schedule; we'll always confirm we serve your area before you book. Our cleaners are background-checked, and our work is insured and bonded.

Booking & pricing

• You see your price before you book — honest, flat-rate pricing with no hidden fees.
• Home packages are flat-rate; hourly cleaning is billed per hour with a minimum booking length; office cleaning is priced by square footage. Your total is shown as you book.
• Prices include 5% GST. Cleaning services are PST-exempt in British Columbia, so no PST is charged.
• Quotes are based on the information you provide. If the actual size, condition or scope differs significantly from what was booked, we may need to adjust the price or time — we'll talk to you first.

Payment & authorisation

• When you book, you may save a payment card. No payment is taken at booking.
• Your card is handled securely by our payment processor, Stripe — MaidEX never stores your full card number.
• By saving your card, you authorise MaidEX to charge the full amount for your clean 24 hours after the service is completed, and to charge the cancellation fee described below where it applies.
• If a payment fails, you remain responsible for the amount owed, and a late fee may apply.

Cancellations & rescheduling

Plans change — we get it. You can cancel or reschedule at no charge up to 24 hours before your appointment. If you cancel or reschedule within 24 hours of your appointment, a $45 fee applies, because we've reserved that time and our cleaner for you.

Access to your home

You're responsible for providing safe access to your property at the scheduled time (for example, being home, or leaving a key or entry code and any instructions when you book). If our cleaner cannot access the property at the scheduled time, we may treat it as a same-day cancellation.

Our satisfaction guarantee

We stand behind our work with a 100% satisfaction guarantee. If any area isn't right, let us know within 24 hoursof your clean and we'll return to re-clean it free of charge. The guarantee is a free re-clean of the affected areas — it is not a cash refund.

Recurring plans

Recurring plans (weekly, bi-weekly or monthly) save you money, with the ongoing discount applied from your second clean onward. You can reschedule or cancel a recurring plan at any time; the cancellation terms above apply to each scheduled visit.

Referral & reward codes

New customers can save on their first clean using a friend's referral code, and customers can earn rewards for referring others. Codes have no cash value, can't be combined unless we say so, apply to eligible bookings only, and may be changed or withdrawn if misused.

Tips

Tips are always optional. If you choose to tip, 100% of it goes to your cleaner.

Services we don't provide

To keep our cleaners safe and working effectively, we do not provide the following:

Cleaning of animal feces · mold · exterior of the home (garage, patio, balcony) · moving heavy furniture or fragile items · crawl spaces · bodily fluids · pest removal/infestation · dishes · full washing of ceilings and walls.

Liability

We take great care in your home, and our work is insured and bonded. If you believe we've caused damage, tell us within 24 hours so we can make it right. To the fullest extent permitted by law, MaidEX's total liability for any claim relating to a clean is limited to the amount you paid for that clean. We aren't responsible for pre-existing damage, normal wear, or items that were not in a safe, cleanable condition.

A safe environment

We ask that you provide a safe and respectful environment for our cleaners. We reserve the right to decline or stop a job if a situation is unsafe, and to refuse service in cases of abusive behaviour.

Changes to these Terms

We may update these Terms from time to time. When we do, we'll update the “last updated” date above. The Terms in effect when you book apply to that booking.

Governing law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

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